These policies explain how we work with you when you book a safari with Tuntu Safaris. Please read them carefully before confirming your booking. If you have any questions, we are happy to clarify anything.
All safaris with Tuntu Safaris are subject to availability and confirmation.
To secure your booking, we require a deposit. The standard deposit is 30% of the total safari cost. In some cases (especially when gorilla or chimpanzee permits need to be purchased immediately), a higher deposit or full payment for permits may be required at the time of booking.
The remaining balance is due 60 days before the start of your safari. For bookings made within 60 days of departure, full payment is required at the time of confirmation.
We accept bank transfers and major credit cards. All prices are quoted in US Dollars (USD) unless otherwise stated. Once we receive your deposit and issue a written confirmation, your booking is secured.
Please note that gorilla and chimpanzee permits are purchased on your behalf from the Uganda Wildlife Authority. These permits are non-refundable and non-transferable once issued.
We understand that plans can change. Our cancellation policy is as follows:
Any gorilla or chimpanzee permits that have already been purchased are non-refundable in all cases.
If we have to cancel your safari due to circumstances beyond our control (for example, extreme weather, park closures, or political instability), we will offer you the choice of a full refund or the opportunity to reschedule your trip.
Comprehensive travel insurance is compulsory for all travellers booking with Tuntu Safaris.
Your insurance must cover:
We strongly recommend that your policy also covers adventure activities, including gorilla and chimpanzee trekking. Please ensure your insurance is valid for the full duration of your trip and for the destinations you will visit. We may ask to see proof of insurance before your safari begins.
Tuntu Safaris acts as an agent between you and the various service providers (lodges, parks, transport companies, etc.). We take great care in selecting reliable partners and planning your itinerary.
However, we cannot be held responsible for:
Participation in all safari activities is at your own risk. We will always prioritise your safety and will adjust plans if we believe conditions are unsuitable.
By booking with us, you acknowledge that you understand the inherent risks of travel in remote areas and wildlife environments.
We respect your privacy and are committed to protecting your personal information.
When you enquire or book with us, we may collect your name, contact details, passport information, dietary requirements, medical information relevant to the trip, and payment details.
We use your information only to:
We do not sell or rent your personal information to third parties. We only share necessary details with trusted partners (such as lodges and the Uganda Wildlife Authority) in order to deliver your safari.
You may request access to the personal information we hold about you, or ask us to correct or delete it, by contacting us at [email protected].
Our website may use cookies to improve your browsing experience and to understand how visitors use the site. These cookies do not collect personal information that identifies you. You can disable cookies in your browser settings if you prefer.
We are committed to travelling in a way that respects wildlife, local communities, and the environment. We work only with partners who share these values, support conservation efforts, and treat both people and animals with dignity. We encourage all our guests to travel respectfully and to follow the guidance of our guides at all times.
If you have any questions about these policies, please contact us:
Tuntu Safaris Uganda
Plot 21, Ismael Rise, Kampala, Uganda
Phone / WhatsApp: +256 768 303 450
Email: [email protected]
These policies are effective as of the date of your booking confirmation and may be updated from time to time.
Curated journeys across Africa blending wildlife, culture, adventure & meaningful community impact.
Plot 21, Ismael Rise, Kampala UG
Copyright @ 2026, Tuntu Safaris Africa.
Curated journeys across Africa blending wildlife, culture, adventure & meaningful community impact.
Plot 21, Ismael Rise, Kampala UG
Copyright @ 2026, Tuntu Safaris Africa.